n     Developed graphical layouts for site redesigns and enhancements of main site, channel partner sites, and affiliate sites.

n     Developed and implemented coding of graphical layouts into fully functional web pages using HTML, JavaScript and other programs such as Homesite, Dreamweaver, Photoshop, Acrobat and Illustrator.

n     Established time lines, designed and developed HTML templates for email and marketing campaigns increasing applications and new members significantly.

n     Maintained content and created graphics for company Intranet site.

n     Designed hundreds of online marketing advertisement creative, corporate logos, and flyers.

n     Responsible for designing and developing monthly newsletters and website for affiliate program, which recently was recognized with a national Internet marketing award for operating one of the industry's most successful affiliate marketing programs. Program provided a 75% increase from 2003 to 2004.

n     Designed graphics for Marketing, Human Resources, Business Development as well as main site and affiliate sites.

n     Designed and developed email templates for extensive successful campaign to increase traffic.

n     Collaborated daily with other departments to conceptualize, develop, and implement ideas and the needs of the company.

n     Developed and implemented company style guide.

Westport Insurance Corporation                                Claims Analyst

Sept 1993 – June 2000

n     Identified, created and defined requirements for database utilized in marketing for a national customer group.

n     Managed and coordinated database changes with team members.

n     Investigated, evaluated and negotiated settlements to resolve claim disputes.

n     Consistently maintained high level of customer service even while working in excess of case load.

n     Created graphics and spreadsheets for marketing and corporate quarterly presentations.

n     Identified needs and took initiative to design various forms for team members.

n     Developed newsletter and letter templates for various customer groups and vendors.

n   Provided training to staff in various aspects of claims handling including investigation, evaluation, negotiation, settlement, software, and business applications.

Woodland Police Department                                      Community Services Officer

July 1992 – Sept 1993

n     Performed routine, non-hazardous and non-sworn law enforcement duties for the community of Woodland and Yolo County.

n     Processed daily police reports, arrest warrants, and department correspondence.

n     Provided daily assistance to the community and department staff.

n     Prepared monthly statistical reports for the California Dept. of Justice (DOJ), California Justice Information (DJIS), Woodland Police Department, and other Yolo County public safety agencies.

n     Responsible for all company financial records, including accounts receivable, accounts payable and

    general ledger.

n     Initially hired to audit and evaluate claims for payment, was promoted to supervisor

n     Assisted customers with benefits, resolved claim discrepancies and processed correspondence

n     Directed staff in daily functions, including organizing, monitoring workflow, and claim handling

n     Responsible for employee performance evaluations, maintaining employee and productions records

    and provided employee counseling when need arose

n     Trained new staff in various business applications, implemented departmental changes and trained staff accordingly

U.C. Davis  Extension                                                                         

Davis, CA

Certificate Program in Website Development Program

Courses: Internet Architecture and Services, Web Page Creation and Authoring, HTML, DHTML, Simple Programming, ASP, Web Database Application Design, Server Implementation Strategies, Multimedia, Homesite, Flash, Dreamweaver, Adobe Photoshop, and Web Graphics.

Additional courses: Color Theory for the Web, Layout Design for the Web

Various Courses and Seminars                                                                         

Liability Claims Adjusting, Interpreting Medical Reports, Legal Concepts and Doctrines, Dealing With Change, California Unfair Claims Act, Special Investigations.

   American River College                                                      

Sacramento, CA

Courses:  Business Management

   Woodland Community College                                                      

Woodland, CA

Courses:  Computer related courses i.e. Word, Excel, etc.